Here is the e-mail i sent to MANCHESTER UNITED after being told that my application for a new season ticket (£450) had suddenly risen to (£650). because (get this), they could not get hold of me….
“Dear Mr Hall,
I feel obliged to complain to you about the way I feel I have been treated by your department and by the club which I have supported all my life.
I received an e-mail from yourself yesterday telling me that my application for a season ticket could not be processed as the areas I specified had already been filled, the e-mail also said that your department had tried to contact me on two separate occasions to discuss this.
When I finally got through to your department on the phone I was informed that the only choice left was a £ 650 plus seat in the new quadrant.
As I work for a major telecommunications company I can assure you that no attempts were made by your department to contact me on any of the channels I gave you until the e-mail yesterday. This is over one month since I handed in my application. I can appreciate that there is high demand but surely the people who actually apply and go to games should have preferential treatment over those who only joined the scheme in January? The reason I had asked for a seat in the EAST STAND is because I sit there regularly with friends and family and was informed that this would help me in my application.
I know that you probably do not care about the feelings of individual fans, but I would a least appreciate some sort of explanation as to why the club delights in pricing out its long term fans in favour of more profitable corporate customers and why your department has to lie about contacting people when they clearly haven’t. (Answer machine on all phone numbers)
Thank you for ruining my day and continuing to foster the clubs bad reputation with its own fans.
Regards,
David Hayes
Soon to be ex-member”
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